European payments provider · DACH back office · Pilot-ready prototype · name withheld
Hours of skilled back-office time per day, and the financial and reputational risk of a misdirected payment.
Forms arrive typed, scanned or handwritten, in German, in two different layouts.
A batch of signed forms or contracts is uploaded: typed, scanned or photographed, up to 30 PDFs at a time.
Bank detail change forms (two German layouts, 38 and 9 fields), with typed, scanned and handwritten entries and tick boxes.
Reading each form, retyping every field and checking bank details digit by digit.
Back-office staff retyped every field from every form, about 15 minutes each.
One wrong IBAN digit sends a merchant's money to the wrong account.
Handwriting, tick boxes and 'same as above' sections make simple OCR unreliable.
Backlogs build at month end and after migrations.
Defined the one metric that matters: no wrong value may ever be auto-accepted.
OCR reads every field; the AI model re-reads uncertain fields from the image alone, without seeing the OCR.
IBAN checksums, BIC format, postcodes, dates and cross-field rules check every value.
Built an evaluation harness and scored every field on typed, scanned and handwritten samples.
A reviewer sees the page with a box on every field. Only flagged values need attention. Press J for the next issue, then confirm or correct, and approve the export.
Export to CSV or Excel for the customer's core system import
Production integration to the target system to be scoped
Every value that passed without review was correct.
Only 14% went to a person for a second look, and every one of those values was in fact correct.
Reviewers check highlighted fields instead of retyping whole forms.
A fixed set of columns per form, exported to CSV or Excel for the core system.
At about 13 minutes saved per form (15 by hand, about 2 to check). Your volumes and costs will differ. Illustrative, built on the targeted −85%. Measured on the customer's own forms in a pilot.
A handwritten German bank-detail change form with an empty 'terminal' section covered by a 'same as above' tick box. The tick box was honoured and all 34 fields were correct in our OCR-plus-rules test, with no wrong value auto-accepted.
Accuracy was measured on 5 fictional sample forms with OCR plus rules. A pilot re-measures on real customer forms.
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