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Illustrative scenarioAria · patient coordinator

A dental front desk that answers every call, books the slot and reminds the patient.

Dental practice · 6 chairs · Example scenario · not a named client

24/7patient lineReported

−30%no-shows with SMS remindersTargeted

100%of calls loggedReported

The problem

A six-chair dental practice runs the front desk, the phone and payments with the same small team.

£What it was costing them

Empty chairs, lost bookings and front-desk staff pulled away from the patients in the room.

Calls after hours go to voicemail, and patients forget appointments.

The existing workflow

How the work was done, and where it broke.

Staff juggle walk-ins, the phone and payments at the same time.

After-hours calls go to voicemail.

Missed calls at peak times become missed bookings.

Patients forget appointments, leaving empty chairs.

The solution

Identity first. Aria never changes a booking until the patient is verified.

1Connect the calendar

Aria works from the practice calendar.

2Verify first

She confirms the patient's identity before changing anything.

3Handle the whole call

Books or moves the slot, takes the payment and sends the confirmation.

4Remind and log

SMS reminders before the visit, and every step logged.

Architecture

From input to outcome.

Inputs

Patient phone calls, day and night

Voice agent

Aria answers and understands the request

Checks

Patient identity verified before any change

Actions

Book or move the slot
Take the payment
Send SMS confirmation and reminder

Outcome

Every call logged for the practice

Integrations

Works with the systems already in place.

⇄

Practice calendar

⇄

Payments

⇄

SMS

Business value

What changed for the business.

Every call answeredReported

Day or night, at peak or quiet times.

Fewer no-showsTargeted

SMS reminders projected to cut no-shows by about 30%.

About 3 hours a day backTargeted

Front-desk time projected for a practice of this size.

Every call loggedReported

A full record of what was asked and done.

The evidence

Shown on real work.

A patient calls at 9pm to move a check-up. Aria verifies them, finds a free slot, moves the booking, takes the deposit and sends the SMS confirmation and reminder.

About the evidence

Example scenario. 24/7 availability and call logging are product features; no-show and time figures are projections from public benchmarks, measured in a pilot.

How we label results

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