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Illustrative scenarioHR Assistant

Every policy question answered instantly, with the policy section linked.

Services company · 600 employees · Example scenario · not a named client

24/7employee answersReported

<5 sper answerReported

−60%repetitive HR ticketsTargeted

The problem

An HR team in a 600-person company answers the same leave and benefits questions every week, while employees wait for replies.

£What it was costing them

HR time on repeat questions and inconsistent policy answers.

The existing workflow

How the work was done, and where it broke.

The same ten questions arrive every week.

Employees wait for answers.

Answers vary depending on who replies.

The solution

Only from the handbook. If the policy doesn't cover it, HR is asked.

1Load the handbook

The assistant answers only from the documents HR keeps in it.

2Ask in chat

Employees ask in their own words.

3Link the policy

Every answer links the policy section it came from.

4Keep it current

HR updates the documents, and answers follow.

Architecture

From input to outcome.

Inputs

Employee questions in chat

Sources

Current handbook and HR documents

AI layer

Answer from the handbook only

Outcome

Answer with the policy section linked

Human review

HR keeps documents current; anything not covered goes to HR

Integrations

Works with the systems already in place.

⇄

HR document store

⇄

Chat channel for employees

Business value

What changed for the business.

Answers any timeReported

Available 24/7, in seconds.

Fewer ticketsTargeted

Projected 60% fewer repetitive HR tickets.

Consistent wordingReported

Every answer comes from the current policy.

The evidence

Shown on real work.

An employee asks how much parental leave they get. The assistant answers from the current handbook and links the section.

About the evidence

Example scenario. Availability and speed are product features; ticket reduction is a projection.

How we label results

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