Voice agent

Customer Support Representative

Never miss a call. An AI receptionist that answers, books and records every detail, around the clock.

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Runs in your cloud or on your servers · People stay in control

MatthewLive preview

Voice agent

Hi, can I book a check-up for Thursday afternoon?

✓ Checked the calendarThursday 3:30 pm is free

Thursday at 3:30 works. Can I take your name and number?

Sara Malik, 555 0142.

✓ Booked and confirmedSMS sent to 555 0142

You're booked for Thursday at 3:30. I've texted you the details.

Why teams bring it in

The work it takes off your plate.

CSR picks up every call in a natural voice, answers from your own business details, books straight into your calendar and hands complex calls to your team with a summary. One setup, ready for a clinic, a barber shop or a camera store.

What it handles

4 jobs, done properly.

Appointments

Books, moves and cancels appointments in calendar or Outlook and confirms by SMS.

Fewer no-shows

Questions

Answers hours, prices and policies from your own business details, the same way every time.

Consistent answers

Lead capture

Turns every caller into a structured lead in HubSpot, CRM or Zapier.

No lost enquiries

Handover

Warm-transfers the calls that need a person, with a summary of what was said.

Staff pick up with context

How it works

4 steps, start to finish.

Each step is visible to your team, and nothing important happens without a person's say-so.

✉ EmailPDFXLS

Set up your business

Add hours, services, prices and calendar. Pick one of 19 voices.

Answer

CSR picks up on your number or website in under a second.

Approved ✓

Act

It books, answers and captures details in your tools.

Approved ✓

Report

Every call is logged with a transcript and outcome.

coverage24/7

natural voices19

languages10+

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The business workflow

What happens, and where people decide.

◎What starts it

A customer calls the business number, or a web visitor starts a voice chat.

⇣What goes in

The caller's speech, the business's own hours, services, prices and policies, and calendar availability.

✕Manual work it replaces

Answering routine calls, booking and moving appointments, taking messages and keying leads into the CRM.

✦What it produces

Booked appointments with confirmations, answers to common questions, and a structured lead or call summary.

☺Where a person decides

Calls that need a person are warm-transferred with a summary. Staff set the business details and rules the agent follows.

Before

Missedcalls out of hours and at peaks

Manualbooking and rebooking

Lostenquiries never logged

→

After

24/7every call answered

Bookedstraight into the calendar

Loggedevery caller as a structured lead

High-level architecture

From input to outcome.

Full architecture pack

Inputs

Phone calls
Web voice sessions
Business details and calendar

Speech

Real-time audio stream
Speech recognition and natural speech output

AI layer

A cloud speech-to-speech model and the AI model, both via a managed cloud AI service

Actions

Answer from business knowledge
Calendar booking and confirmations
Lead capture and call summary

Human handover

Warm transfer with summary
Staff manage rules and details

Outcome

Booked appointment
Lead in CRM
Call log and transcript

IntegrationsCalendar or Outlook for bookingCRM: HubSpot, CRM or Zapier for leadsTelephony provider for phone numbersSMS and email confirmations

Design principle

Answers only from the business's own details. When it doesn't know, or the caller needs a person, it hands over rather than guessing.

Technology stack

What it runs on, and why.

Voice AIA cloud speech-to-speech model (speech-to-speech), via a managed cloud AI service

Natural, low-latency conversation.

Reasoning modelThe AI model, via a managed cloud AI service

Understands requests, chooses actions, writes summaries.

Speech servicesCloud speech recognition and cloud text-to-speech

Speech recognition and voice output where used.

TelephonyTelephony provider (phone numbers, call routing)

Connects real phone lines to the agent.

Backendweb application application with real-time WebSocket audio

Business setup, conversation handling, tools.

IntegrationsCalendar and CRM connectors

Books into calendar or Outlook; leads to HubSpot, CRM or Zapier.

SecurityPer-business accounts and configuration

Each business's details and logs are kept separate.

Business value and evidence

Every number, labelled.

Live implementation. Running for a customer or as a public product.

FigureWhat it measuresLabelSourceLimits

24/7availability, multiple voices and languagesReportedLive product capability.Capability, not a business outcome.

Full intakeinstead of empty forms, for a global consumer-goods companyReportedReference customer (name withheld).Qualitative outcome; no volume figures cleared for sharing.

Livein use at a workwear brand, a multi-clinic healthcare centre and a neurology practiceReportedDelivery team.Names withheld.

Proven on a hard case

A global consumer-goods company's intake forms kept coming back empty. The CSR now calls or answers, asks the questions, records every detail and books the next step, so the team receives complete intake every time.

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Try it yourself

See it work in two minutes.

Open the demoIt opens in a new tab, no setup needed.
Ask it something realTry: “Hi, can I book a check-up for Thursday afternoon?”
Talk to usWe'll show it on your own data.

Try the live demo

MatthewLive preview

Voice agent

Hi, can I book a check-up for Thursday afternoon?

✓ Checked the calendarThursday 3:30 pm is free

Thursday at 3:30 works. Can I take your name and number?

Sara Malik, 555 0142.

✓ Booked and confirmedSMS sent to 555 0142

You're booked for Thursday at 3:30. I've texted you the details.

Common questions

What does it cost?

A one-time $1,500 setup, then Starter $149/month (500 minutes), Pro $349/month (2,000 minutes) or Enterprise on request.

Which systems does it connect to?

Calendar, Outlook, HubSpot, CRM and Zapier out of the box.

Can callers reach a person?

Yes. It hands over to your team with a summary whenever a caller asks or the call needs it.

How fast can we go live?

Usually within a day: configure your details and add one line to your website or forward your number.