Voice agent

IT Desk

Employees describe an IT problem by voice or chat, in English, Hindi or Arabic, and get a complete ticket raised for them.

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Runs in your cloud or on your servers · People stay in control

IT DeskLive preview
Voice agent
My laptop can't connect to the office VPN.
Sorry about that. Which device or application is affected?
Cisco VPN on my Windows laptop, since this morning.
✓ Ticket raisedIT-1042 · High · confirmed by you
Done. Your ticket is IT-1042. You'll get an email when it's fixed.
3languages, spoken or typed
7guided questions per ticket
0tickets raised without a yes
Why teams bring it in

The work it takes off your plate.

Most IT tickets arrive half-filled: no device, no error, no idea how urgent. The IT Desk assistant asks the right questions one at a time, shows a summary, raises the ticket only when the employee says yes, and gives your IT team a clean queue to resolve.

What it handles

4 jobs, done properly.

Report by voice or chat

Say what's wrong in your own words, in three languages.

No forms to fill

Complete details every time

Seven guided questions: system, error, impact, urgency and more.

Faster fixes

Confirm before raising

A clear summary, and nothing is raised until you say yes.

No duplicate tickets

A clean IT Support queue

Tickets sync to your service desk, and employees get an email when it's resolved.

Everyone stays informed
How it works

4 steps, start to finish.

Each step is visible to your team, and nothing important happens without a person's say-so.

01
Approved ✓

Say what's wrong

Talk or type, in English, Hindi or Arabic.

02

Answer a few questions

One at a time, the way IT would ask.

03
Approved ✓

Confirm the summary

The ticket is raised only after a yes.

04
Approved ✓

Follow it to resolved

IT works the queue; you get an email when it's fixed.

languages, spoken or typed3
guided questions per ticket7
tickets raised without a yes0
Try it yourself
Try it yourself

See it work in two minutes.

  1. Open the demoIt opens in a new tab, no setup needed.
  2. Ask it something realTry: “My laptop can't connect to the office VPN.”
  3. Talk to usWe'll show it on your own data.
Try the live demo
IT DeskLive preview
Voice agent
My laptop can't connect to the office VPN.
Sorry about that. Which device or application is affected?
Cisco VPN on my Windows laptop, since this morning.
✓ Ticket raisedIT-1042 · High · confirmed by you
Done. Your ticket is IT-1042. You'll get an email when it's fixed.

Common questions

Which languages does it speak?

English, Hindi and Arabic, by voice or text.

Does it connect to our service desk?

Yes. Tickets sync to Jira Service Management; other desks on request.

Can we change the questions?

Yes. Admins edit the wording and order, and can add their own.